El CEO de Staples en una entrevista a la revista OPI de octubre.
Va la pregunta y respuesta completa (para practicar inglés):
OPI: I would like to switch gear now and talk about some of your rivals. Office Depot and Staples were neck and neck in terms of sales for quite some time but recently you've launched in front by some considerable margin. Does it surprise you that pulling away has been relatively "easy"?
RS: When I became CEO five or six years ago I said "Let's focus more on customers than we do on competitors" and frankly that has made all the difference in the company. We give customers what they want. We want to make their shopping experience easy. We want to continue to grow and I think we've done that by opening 100 stores per year, by investing in our contract business, by investing in our international business and, most recently, with the acquisition of Corporate Express. And let's remember that we have lots of competitors, not just the office superstore industry. We compete with the Wal-Marts and the Targets, the Costcos and Sam's Clubs, and the consumer electronics retailers. We will be most successful if we just focus on the customer and satisfy their needs. After that, frankly, sales take care of themselves.